Terms and Conditions
tuckersbutchers.com is operated WM Retail Limited.
These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products from Our Site.
1. ABOUT US
a. We are WM Retail Limited, a company registered in England and Wales under company number 11394717 and with our registered office at The Mill House, Boundary Road, Loudwater, High Wycombe, Buckinghamshire, HP10 9QN. We operate this website. We refer to ourselves as "we", "us" or "our" or “WM Retail Limited” in this document.
2. WEBSITE DISCLAIMER
a. We are solely responsible for all sales made through Our Site.
3. SHOPPING WITH US
a. To place an order with us you must be over 18 years old and have a payment method, e.g. credit card, debit card or PayPal account registered in your name.
b. We reserve the right to suspend or decline any order or account sign up at any time and at our discretion.
c. By registering or placing an order you are agreeing to these Terms and Conditions in their entirety.
4. USER REGISTRATION AND USER ACCOUNTS
a. Our website allows you to create an online account to make future shopping visits simpler. You can also place orders as a guest shopper but certain functionality will not be available to you.
b. During the registration process you will be asked to provide a valid email address and to create a password of your choice. This combination allows you to manage your personal data, addresses etc.
c. You should ensure that your username and password are known only to you and that you do not share the information with anyone. You are responsible for all activity on your account.
d. Please inform us immediately if you think your account or password has become known to anybody else or if it may have been used in a manner not authorised by you.
5. PERSONAL USER INFORMATION & COOKIES
6. CONTRACT AND PLACING YOUR ORDER
a. Please ensure you check and amend any errors before submitting your order to us. We cannot be held responsible for the entering of incorrect information or for any interference by spam filters.
b. Once you have placed your order, we will confirm receipt of your request by sending you an email to the address you provided during the process. This is not an acceptance of the order request by us. The contract only arises and forms once we have completed the delivery of your ordered products to you.
c. If in the unlikely event that we are unable to supply you with a Product, e.g. is not in stock or no longer available, we will inform you of this by email and process the remaining products in your order. If you have already paid for the Products, we will refund you as soon as possible for any product not shipped.
7. AMENDING OR CANCELLING YOUR ORDER
a. You can amend or cancel your order up to 72 hours, the ‘cut off time’, prior to your delivery date. During the Christmas period, 15th – 31st December, the ‘Christmas cut off time’, we require 7 days’ notice to amend or cancel your order prior to dispatch date.
b. Cancellations must be sent to us through the Contact Us page on this website within the cut off or Christmas cut off times.
c. If the unlikely event that a product on your order is unavailable for any reason, we will either ship you a similar replacement product or we will refund the affected product to your original payment method within 2 working days. If your order was paid for using a Gift card or certificate, we will issue a new card or certificate for the appropriate value.
d. For any cancellations after the Christmas cut off time, we may charge you the full value of the order and any associated delivery charges.
8. OUR PRODUCTS
a. We will take all reasonable care to ensure that all descriptions and prices of Products are correct at the time when that information is uploaded to Our Site. However, please note that:
i. all items are subject to availability; we will inform you as soon as possible if any Product(s) you have ordered are not available and may offer alternative Product(s), subject to your agreement;
ii. the images of the Products on Our Site are for illustrative purposes only and although we have made every effort to display the products accurately, we cannot guarantee that your computer's display of the colours and sizes will accurately reflect the colours and sizes of the Products; your Products may vary slightly from those images;
iii. the packaging of Products may vary from that shown on Our Site; and
iv. all sizes, weights, dimensions and capacities indicated on Our Site are approximate only.
b. The price you pay for any products in your order will be as shown during Checkout and in your confirmation emails. These prices will be inclusive of any applicable VAT. Delivery pricing will be applied to your order as per the delivery pricing section of these terms.
9. DELIVERY PRICING
a. The delivery charge applied to your order will be detailed at the time of checkout and included in your order. For delivery charges please refer to our Delivery Pricing (Link to Delivery Pricing). We reserve the right to update our delivery pricing at any time without prior notice.
b. If you change your order prior to the cut off time to increase the quantity of products you may already have on your order, the price charged for the additional quantities will be the price you paid when you placed the original order. If, however, you are adding new products to your order, the price charged will be the price at the time you change the order. The delivery charge shall be updated and re-applied as per amended and applied as per our Delivery Pricing (Link to Delivery Pricing).
a. We will always aim to deliver your order within the timed delivery slot requested by you at the time you place your order.
b. If there is nobody available at your delivery address, as chosen by you when you placed your order, we will follow the instructions you provide to the carrier using your tracking link.
c. We do not require a signature for deliveries. In the event that there is nobody available to receive your order at your nominated address or instructed location, WM Retail Limited expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.
d. If your delivery is refused or not accepted, for any reason, at the recipient’s address, we cannot take responsibility for this and will not offer a free replacement order.
e. For click and collect order from Tuckers Butchers Mumbles, all orders must be collected on the requested date and within the normal opening hours of the shop. We will not be liable for missed collections and will not issue free replacements.
f. Deliveries over 20kg in weight, to Ireland or The Highlands & Islands may be subject to an additional delivery charge which will be displayed at checkout.
g. We can ship produce internationally but any risk, damage or loss of goods shall pass to the purchaser immediately upon despatch of the delivery from WM Retail Limited. For any international order the courier charge is dependent on the recipient country and you will be advised of the courier charge.
h. For gift hampers and gifts packaged within a gift basket please note that each gift is charged as a one box delivery based on the delivery option you specify during checkout.
i. Events outside our control for example including but not limited to, acts of God and extreme weather conditions, may impact our ability to deliver your order at the agreed time. In these circumstances, we will contact you as soon as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.
11. HOW TO PAY AND PAYMENTS THROUGH OUR SITE
a. During the checkout process, you will be asked to enter your payment details. You can only pay for Products using the methods shown on the checkout pages.
b. Payment for the Products and all applicable delivery charges is in advance. We will charge you at the time you place your order.
c. If you wish to complete your order and purchase from our Site, we will direct you to make payment through our third-party providers Braintree Payments or PayPal. Both are PCI DSS compliant and conduct regular security audits.
d. If you find that Braintree or PayPal are not working on our Site, please let us know. We have taken reasonable steps to ensure the reliability of both, however, we are not responsible for its handling of your transaction or the way in which it handles your information. Further information on their services is available from either www.paypal.com or www.braintreepayments.com
12. LOYALTY POINTS
a. We may offer a loyalty scheme in respect of purchases made through Our Site allowing you to accrue loyalty points on your account (Tuckers Loyalty Points).
b. You will not be able to earn Tuckers Loyalty Points if you are not a registered user of Our Site. This loyalty scheme is open to all UK residents aged 18 or over.
c. For all information relating to the value of any scheme, please refer to our website.
d. Your Tuckers Loyalty Points balance will be visible to you when you log into your account on Our Site. Purchases of any Product on Our Site can be made using a combination of monetary payment and Tuckers Loyalty Points. The value of Tuckers Loyalty Points redeemed as part of a transaction will not be eligible to earn further rewards. If for any reason you receive a refund of the price you paid for any Product, the Tuckers Loyalty Points earned on such purchase will be automatically deducted from your Tuckers Loyalty Points balance on your account.
e. We reserve the right to adjust the number of Tuckers Loyalty Points awarded per amount spent on Our Site at our discretion without prior notice and also to adjust the value of Tuckers Loyalty Points, both for points yet earned and already earned at our discretion without prior notice.
f. Tuckers Loyalty Points will not be awarded on purchases where you are using any other promotional discount code or special offer. There may be exceptions to this from time to time depending on the type and content of a particular promotional offer.
g. Tuckers Loyalty Points cannot be exchanged for monetary currency and cannot be transferred between different customer accounts.
h. We may contact you from time to time to update you on your Tuckers Loyalty Points balance and also inform you of future loyalty schemes that may be of interest to you.
i. Tuckers Loyalty Points have a life span of 24 months from the date awarded to you and will automatically expire if not used by the end of such period.
j. We reserve the right to withdraw or otherwise amend this loyalty scheme at our discretion at any time and without prior notice.
13. IF YOU AREN’T HAPPY AND COMPLAINTS
a. We want to provide the very best service and produce that we possibly can to you and guarantee the quality of all produce that we ship. If you are unhappy with what you’ve received then please let us know as soon as possible using the Contact Us page on our website.
b. Complaints about the quality of our produce will be referred to our Head Butcher and a response will be provided within 48 hours.
c. Several types of goods cannot be returned, such as perishable goods, we also cannot accept the return of gift cards. We also do not accept products that are not in their original condition. If you do decide to return fresh produce to us then this will be done at your own expense.
d. If you aren’t happy with the goods ordered then we will either replace them or provide you with a voucher to use against a future order. If 7 days have passed since your purchase, we can’t offer you a replacement or refund.
14. OUR RIGHT TO VARY THESE TERMS
b. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
15. WHAT WE ARE NOT LIABLE FOR
a. We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a Contract that is caused by an "Event Outside Our Control". An Event Outside Our Control means any act or event beyond our reasonable control including, for example, strikes, floods or failure of a public telecommunications network.
b. We do not in any way exclude or limit our liability for:
i. death or personal injury caused by our negligence;
ii. fraud or fraudulent misrepresentation;
iii. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
iv. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
v. defective products under the Consumer Protection Act 1987.
c. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
d. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
e. Some of our products may contain traces of nuts and other allergens. We will ensure that the contents of each product are clearly listed on our website but it is your responsibility to ensure that you have read that information.
f. We shall not be liable for goods once they have been delivered to the address or place stated in your order or delivery company instructions.
g. Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. In addition, we shall not be liable for onward transit post our delivery by you or a third party and any subsequent deterioration of the product or packaging.
h. All weights are approximate and exact minimum and maximum weight cannot be guaranteed. Whole poultry, game birds or suckling pigs etc. may not always match the exact weight in Tuckers Butchers shops. We will not except liability for any under or over variance of product weight, the price shown on the website is the unit price. However, we strive to ensure that we match, as closely as possible, the weight or size shown on the site.
i. Please note that we will do our best to ensure that access to our website is uninterrupted and that transmissions are error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.
a. These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.
b. We shall not be liable for delays or failures to perform our obligations if that delay or failure arises from events beyond our reasonable control.
c. We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.
d. Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.
e. This Agreement is governed by the laws or England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.
17. BESPOKE BUTCHERY AND PRODUCTS
a. We aim to offer a bespoke butchery service to our customers. Subject to the complexity of the request WM Retail Limited reserve the right to charge a £15 bespoke butchery charge for the request.
b. If you make a request that attracts a fee we will notify you in advance.
18. VOUCHERS AND PROMOTIONAL CODES
a. We may, from time to time, offer promotional discount codes or special offers which may apply in respect of any, or certain specified purchases made though Our Site.
b. Promotional offers may be subject to a limited order quantity or use per household and all promotions or products are subject to availability at all times.
c. Promotional codes entitle you, at the time of ordering, to a saving equivalent to the discount advertised at the time.
d. WM Retail Limited reserves the right to decline any orders where, in its opinion, a promotional code is invalid for the order being placed or if it has been misused.
e. Promotional codes cannot be used in conjunction with any other offers or promotions.
f. Some offers are not valid on sale items or other discounted products.
g. Promotional codes have no monetary value and cannot be exchanged for cash.
h. WM Retail Limited is not responsible and has no obligation to honour any promotional voucher code which is obtained via a third-party source, e.g. a voucher code website.
i. All Promotional codes and offers have a strict end date and will not be re-instated for any reason passed that date.
j. We reserve the right to cancel or amend any promotional code or offer at any time without prior notice.
19. RECURRING ORDERS / SUBSCRIPTION BOXES / GIFT BOXES / HAMPERS
a. Subscription products are clearly labelled in the website and by purchasing them it means you agree to a regular recurring delivery of that product. The frequency of the recurring delivery will be shown at the time of purchase.
b. You can cancel your subscription at any time giving 72 hours’ notice prior to your next expected box delivery. Notice to cancel must be done through the Contact Us page on this website.
c. Subscriptions cannot be amended. They must be cancelled as per the cancellation policy and a new subscription started.
d. WM Retail Limited reserves the right to terminate or suspend any subscription contract at any time.
e. Should we have to change a part of your subscription product, we will notify you of any changes. Should you then wish to cancel your subscription, normal cancellation policy applies.
f. There is no cash alternative for any price reduction or offer on subscriptions.